Privacy Policy

Introduction

Martellini Homes ("we," "us," or "our") operates the website www.martellini.homes and manages Appartamento Alfredo. This Privacy Policy explains how we collect, use, and protect your personal information.

Information We Collect

When you contact us, we may collect:

• Full name

• Email address

• Phone number

• Preferred travel dates

• Number of guests

• Your message/inquiry details

When you book with us, we additionally collect:

• Passport/ID information

• Italian tax code (Codice Fiscale)

• Home address

• Payment information

• Employment/income documentation

Automatically collected information:

• IP address

• Browser type

• Pages visited

• Time spent on site

How We Use Your Information

We use your personal information solely for:

1. Processing inquiries - Responding to your questions about the property

2. Managing bookings - Processing reservations, contracts, and payments

3. Legal compliance - Fulfilling Italian rental registration requirements

4. Communication - Sending booking confirmations, check-in instructions, and essential updates

5. Improving our service - Analyzing website usage to enhance user experience

What We Don't Do

We will never:

• Sell your personal information to third parties

• Share your data for marketing purposes

• Send unsolicited promotional emails

• Use your information for purposes unrelated to your booking

Data Sharing

We share your information only when necessary (legal requirement, contract fulfilment, legitimate interest):

Recipient           

• Agenzia delle Entrate (Italian Tax Authority)               

• Local police (Questura)

• Payment processors

• Professional advisors

Purpose

• Rental contract registration

• Guest registration for stays

• Processing your payments

• Legal/accounting services

Data Retention

Inquiry data (no booking) for 12 months

Booking and contract data for 10 years (Italian legal requirement)

Payment records for 10 years (Italian legal requirement)

Website analytics for 26 months

Your Rights

Under GDPR, you have the right to:

• Access - Request a copy of your personal data

• Rectification - Correct inaccurate information

• Erasure - Request deletion of your data (where legally permitted)

• Restriction - Limit how we use your data

• Portability - Receive your data in a portable format

• Objection - Object to certain processing activities

To exercise these rights, contact us at: residenza.alfredo@gmail.com

Cookies and Analytics

This website uses:

Google Analytics - To understand how visitors use our site. This service collects anonymous data including pages visited, time on site, and general location. You can opt out using the Google Analytics Opt-out Browser Add-on.

Google Forms - Our contact form is powered by Google Forms, subject to Google's Privacy Policy.

Data Security

We protect your information through:

• Secure email communications

• Limited access to personal data

• Regular review of data handling practices

• Secure storage of physical documents

International Transfers

As the property owner is based in the UK, some data may be transferred between Italy and the UK. Both jurisdictions maintain adequate data protection standards under GDPR and UK GDPR.

Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

Contact Us

For privacy-related questions or requests:

Data Controller: Alberto Martellini Email: residenza.alfredo@gmail.com WhatsApp: +39 351 5063937